:root{--bg-page:#f7f4ef;--bg-panel:#fff;--bg-hover:#fbf4ec;--bg-selected:#fff1ea;--border:#eae3d8;--border-strong:#dcd3c4;--text-primary:#241a33;--text-muted:#8b8478;--text-faint:#b3ab9c;--accent-coral:#ff7e67;--accent-coral-dark:#e05f49;--accent-gold:#e8a73b;--online:#1fae7a;--tag-qualified-bg:#e5f5ec;--tag-qualified-fg:#1b8a5a;--tag-pending-bg:#fdf1dc;--tag-pending-fg:#b5790e;--tag-ended-bg:#edeae3;--tag-ended-fg:#8b8478;--radius:10px;--shadow:0 2px 10px #3c28140f}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg-page);color:var(--text-primary);height:100vh;font-family:Manrope,-apple-system,PingFang SC,Microsoft YaHei,sans-serif;overflow:hidden}.serif{font-family:Fraunces,serif}.hidden{display:none!important}.toast{background:var(--text-primary);color:#fff;z-index:200;opacity:0;pointer-events:none;border-radius:100px;padding:10px 18px;font-size:13px;transition:all .25s;position:fixed;bottom:24px;left:50%;transform:translate(-50%,14px)}.toast.show{opacity:1;transform:translate(-50%)}.topbar{background:var(--bg-panel);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;height:56px;padding:0 18px;display:flex}.brand{align-items:center;gap:9px;font-family:Fraunces;font-size:17px;font-weight:700;display:flex}.brand .dot{background:var(--accent-coral);border-radius:50%;width:8px;height:8px}.brand small{color:var(--text-faint);margin-left:4px;font-family:Manrope;font-size:12px;font-weight:600}.view-toggle{background:var(--bg-page);border-radius:100px;gap:2px;padding:3px;display:flex}.view-toggle button{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:100px;padding:7px 16px;font-family:inherit;font-size:13px;font-weight:700}.view-toggle button.active{background:var(--bg-panel);color:var(--accent-coral-dark);box-shadow:var(--shadow)}.who-am-i{align-items:center;gap:10px;display:flex}.who-am-i .av{background:linear-gradient(135deg, var(--accent-gold), var(--accent-coral));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:13px;font-weight:800;display:flex}.who-am-i .meta{font-size:12.5px;line-height:1.3}.who-am-i .meta b{font-size:13px;display:block}.who-am-i .meta span{color:var(--text-faint)}.who-am-i .logout-btn{border:1px solid var(--border-strong);background:var(--bg-panel);color:var(--text-muted);cursor:pointer;border-radius:8px;margin-left:4px;padding:6px 12px;font-size:12px;font-weight:700}.who-am-i .logout-btn:hover{border-color:var(--accent-coral);color:var(--accent-coral-dark)}.workspace{height:calc(100vh - 56px);display:flex}.col-list{background:var(--bg-panel);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;width:300px;display:flex}.list-search{border-bottom:1px solid var(--border);padding:12px}.list-search input{border:1px solid var(--border-strong);background:var(--bg-page);border-radius:8px;outline:none;width:100%;padding:8px 12px;font-family:inherit;font-size:13px}.list-scroll{flex:1;overflow-y:auto}.char-group{border-bottom:1px solid var(--border)}.char-group-head{color:var(--text-muted);background:var(--bg-page);align-items:center;gap:8px;padding:10px 14px;font-size:12.5px;font-weight:700;display:flex;position:sticky;top:0}.char-group-head img{object-fit:cover;border-radius:50%;width:20px;height:20px}.char-group-head .count{background:var(--border);color:var(--text-muted);border-radius:100px;margin-left:auto;padding:1px 7px;font-size:11px}.conv-item{cursor:pointer;border-left:3px solid #0000;gap:10px;padding:11px 14px;transition:background .12s;display:flex}.conv-item:hover{background:var(--bg-hover)}.conv-item.active{background:var(--bg-selected);border-left-color:var(--accent-coral)}.conv-item .gav{background:var(--bg-page);border:1px solid var(--border-strong);width:38px;height:38px;color:var(--text-muted);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:12px;font-weight:800;display:flex;position:relative}.conv-item .gav .dot{background:var(--online);border:2px solid var(--bg-panel);border-radius:50%;width:9px;height:9px;position:absolute;bottom:-1px;right:-1px}.conv-item .body{flex:1;min-width:0}.conv-item .row1{justify-content:space-between;gap:6px;display:flex}.conv-item .gcode{font-size:13px;font-weight:700}.conv-item .time{color:var(--text-faint);flex-shrink:0;font-size:11px}.conv-item .preview{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:12px;overflow:hidden}.conv-item .tagrow{align-items:center;gap:5px;margin-top:5px;display:flex}.tag{border-radius:100px;padding:2px 7px;font-size:10.5px;font-weight:700}.tag.qualified{background:var(--tag-qualified-bg);color:var(--tag-qualified-fg)}.tag.pending{background:var(--tag-pending-bg);color:var(--tag-pending-fg)}.tag.ended{background:var(--tag-ended-bg);color:var(--tag-ended-fg)}.unread-count{background:var(--accent-coral);color:#fff;text-align:center;border-radius:100px;flex-shrink:0;min-width:16px;height:16px;margin-left:6px;padding:0 5px;font-size:10.5px;font-weight:700;line-height:16px}.unread{background:var(--accent-coral);border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-left:6px}.empty-hint{color:var(--text-faint);text-align:center;padding:24px 18px;font-size:13px}.col-chat{background:var(--bg-page);flex-direction:column;flex:1;min-width:0;display:flex}.chat-top{background:var(--bg-panel);border-bottom:1px solid var(--border);flex-shrink:0;align-items:center;gap:10px;height:60px;padding:0 16px;display:flex}.chat-top img{object-fit:cover;border-radius:50%;width:34px;height:34px}.chat-top .nm{align-items:center;gap:8px;font-size:14.5px;font-weight:700;display:flex}.char-edit-form{flex-direction:column;gap:12px;margin-bottom:14px;display:flex}.char-edit-form label{color:var(--text-muted);flex-direction:column;gap:4px;font-size:12px;font-weight:700;display:flex}.char-edit-form input,.char-edit-form textarea{border:1px solid var(--border-strong);background:var(--bg-page);color:var(--text-primary);resize:vertical;border-radius:7px;padding:7px 10px;font-family:inherit;font-size:13px}.chat-top .sub{color:var(--text-faint);font-size:11.5px}.chat-top .tagbtns{gap:6px;margin-left:auto;display:flex}.tagbtn{border:1px solid var(--border-strong);background:var(--bg-panel);color:var(--text-muted);cursor:pointer;border-radius:8px;padding:6px 12px;font-family:inherit;font-size:12px;font-weight:700}.tagbtn.qualified.on{background:var(--tag-qualified-bg);color:var(--tag-qualified-fg);border-color:var(--tag-qualified-fg)}.tagbtn.pending.on{background:var(--tag-pending-bg);color:var(--tag-pending-fg);border-color:var(--tag-pending-fg)}.tagbtn.ended.on{background:var(--tag-ended-bg);color:var(--tag-ended-fg);border-color:var(--text-faint)}.chat-scroll{flex-direction:column;flex:1;gap:10px;padding:18px 20px;display:flex;overflow-y:auto}.bmsg{flex-direction:column;gap:3px;max-width:60%;display:flex}.bmsg.guest{align-self:flex-start}.bmsg.agent{align-self:flex-end;align-items:flex-end}.bmsg .bub{border-radius:12px;padding:9px 13px;font-size:13.5px;line-height:1.55}.bmsg.guest .bub{background:var(--bg-panel);border:1px solid var(--border);border-bottom-left-radius:3px}.bmsg.agent .bub{background:var(--accent-coral);color:#fff;border-bottom-right-radius:3px}.bmsg .meta{color:var(--text-faint);padding:0 3px;font-size:10.5px}.chat-inputbar{background:var(--bg-panel);border-top:1px solid var(--border);flex-shrink:0;align-items:center;gap:8px;padding:12px 16px;display:flex}.chat-inputbar input{border:1px solid var(--border-strong);background:var(--bg-page);border-radius:100px;outline:none;flex:1;padding:10px 16px;font-family:inherit;font-size:13.5px}.chat-inputbar input:focus{border-color:var(--accent-coral)}.chat-inputbar input:disabled{opacity:.6}.sendbtn{background:var(--accent-coral);color:#fff;cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;display:flex}.sendbtn:disabled{opacity:.4;cursor:default}.chat-icon-btn{background:var(--bg-page);border:1px solid var(--border-strong);width:38px;height:38px;color:var(--text-muted);cursor:pointer;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.chat-icon-btn:hover{border-color:var(--accent-coral);color:var(--accent-coral-dark)}.chat-icon-btn:disabled{opacity:.4;cursor:default}.chat-icon-btn.active{background:var(--accent-coral);border-color:var(--accent-coral);color:#fff}.chat-recording-hint{color:var(--accent-coral-dark);flex:1;justify-content:center;align-items:center;gap:8px;padding:10px;font-size:13px;font-weight:700;display:flex}.chat-readonly-hint{color:var(--text-faint);flex:1;justify-content:center;align-items:center;gap:8px;padding:10px;font-size:13px;font-weight:600;display:flex}.col-profile{background:var(--bg-panel);border-left:1px solid var(--border);flex-shrink:0;width:290px;padding:18px;overflow-y:auto}.profile-head{text-align:center;border-bottom:1px solid var(--border);margin-bottom:16px;padding-bottom:16px}.profile-head .gav-lg{background:var(--bg-page);border:1px solid var(--border-strong);width:58px;height:58px;color:var(--text-muted);border-radius:50%;justify-content:center;align-items:center;margin:0 auto 10px;font-size:18px;font-weight:800;display:flex}.profile-head .gcode-lg{font-size:15px;font-weight:800}.profile-head .since{color:var(--text-faint);margin-top:3px;font-size:11.5px}.pf-section{margin-bottom:18px}.pf-section h4{text-transform:uppercase;letter-spacing:.04em;color:var(--text-faint);margin-bottom:9px;font-size:11.5px;font-weight:800}.pf-row{border-bottom:1px dashed var(--border);justify-content:space-between;gap:8px;padding:5px 0;font-size:12.5px;display:flex}.pf-row span:first-child{color:var(--text-muted);flex-shrink:0}.pf-row span:last-child{text-align:right;word-break:break-all;font-weight:600}.chip{background:var(--bg-page);border:1px solid var(--border-strong);color:var(--text-muted);border-radius:100px;padding:3px 9px;font-size:11px;font-weight:700;display:inline-block}.dashboard{height:calc(100vh - 56px);padding:26px 30px;overflow-y:auto}.stat-cards{grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:26px;display:grid}.stat-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:14px;padding:18px}.stat-card .lbl{color:var(--text-faint);font-size:12px;font-weight:700}.stat-card .val{margin-top:6px;font-family:Fraunces;font-size:28px;font-weight:700}.stat-card .delta{color:var(--online);margin-top:4px;font-size:11.5px;font-weight:700}.panel{background:var(--bg-panel);border:1px solid var(--border);border-radius:14px;margin-bottom:22px;overflow:hidden}.panel-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:15px 18px;font-size:14.5px;font-weight:700;display:flex}.panel-head span{color:var(--text-faint);font-size:12px;font-weight:600}table{border-collapse:collapse;width:100%}th{text-align:left;color:var(--text-faint);text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--border);padding:10px 18px;font-size:11.5px}td{border-bottom:1px solid var(--border);padding:12px 18px;font-size:13px}tr:last-child td{border-bottom:none}.chips-cell{flex-wrap:wrap;gap:5px;display:flex}.reassign-btn{border:1px solid var(--border-strong);background:var(--bg-page);color:var(--text-primary);cursor:pointer;border-radius:7px;padding:6px 12px;font-family:inherit;font-size:12px;font-weight:700}.reassign-btn:hover{border-color:var(--accent-coral);color:var(--accent-coral-dark)}.progress-bar{background:var(--border);border-radius:100px;width:100%;height:6px;margin-top:5px;overflow:hidden}.progress-bar i{background:var(--online);border-radius:100px;height:100%;display:block}.reassign-select{border:1px solid var(--border-strong);background:var(--bg-page);color:var(--text-primary);border-radius:7px;padding:6px 8px;font-family:inherit;font-size:12px}.agent-form-row{border-bottom:1px solid var(--border);background:var(--bg-page);flex-wrap:wrap;align-items:center;gap:8px;padding:14px 18px;display:flex}.agent-form-row input,.agent-form-row select{border:1px solid var(--border-strong);background:var(--bg-panel);color:var(--text-primary);border-radius:7px;padding:7px 10px;font-family:inherit;font-size:12.5px}.agent-form-row input{min-width:140px}.agent-form-error{color:#c0392b;font-size:12px;font-weight:600}.status-badge{border-radius:100px;padding:3px 9px;font-size:11.5px;font-weight:700}.status-badge.active{color:var(--online);background:color-mix(in srgb, var(--online) 15%, transparent)}.status-badge.disabled{color:var(--text-faint);background:var(--border)}.reassign-btn.danger{color:#c0392b;border-color:#c0392b}.reassign-btn.danger:hover{color:#fff;background:#c0392b}.modal-overlay{z-index:100;background:#0006;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal-card{background:var(--bg-panel);border:1px solid var(--border);width:360px;box-shadow:var(--shadow);border-radius:14px;padding:22px}.modal-title{margin-bottom:10px;font-size:15px;font-weight:700}.modal-body{color:var(--text-muted);margin-bottom:18px;font-size:13px;line-height:1.6}.modal-actions{justify-content:flex-end;gap:8px;display:flex}.char-form-modal{width:auto;max-width:calc(100vw - 40px);max-height:calc(100vh - 40px);overflow-y:auto}.char-form-body{flex-wrap:wrap;align-items:flex-start;gap:24px;display:flex}.char-form-body .char-edit-form{width:320px;margin-bottom:0}.login-page{background:var(--bg-page);justify-content:center;align-items:center;height:100vh;display:flex}.login-card{background:var(--bg-panel);border:1px solid var(--border);width:340px;box-shadow:var(--shadow);border-radius:16px;padding:32px 28px}.login-card .brand{justify-content:center;margin-bottom:4px}.login-card .subtitle{text-align:center;color:var(--text-faint);margin-bottom:24px;font-size:12.5px}.login-field{margin-bottom:14px}.login-field label{color:var(--text-muted);margin-bottom:6px;font-size:12px;font-weight:700;display:block}.login-field input{border:1px solid var(--border-strong);background:var(--bg-page);border-radius:8px;outline:none;width:100%;padding:10px 12px;font-family:inherit;font-size:13.5px}.login-field input:focus{border-color:var(--accent-coral)}.login-error{color:#c0392b;margin-bottom:12px;font-size:12.5px}.login-submit{cursor:pointer;background:var(--accent-coral);color:#fff;border:none;border-radius:8px;width:100%;margin-top:6px;padding:11px;font-family:inherit;font-size:13.5px;font-weight:700}.login-submit:disabled{opacity:.6;cursor:default}.landing-preview{--lp-bg-panel:#221636;--lp-accent-coral:#ff7e67;--lp-accent-coral-dim:#e86a55;--lp-text-primary:#f7f2ff;--lp-text-muted:#b6a6d9;--lp-text-faint:#8677a8;--lp-online:#6ee7b7;--lp-line:#f7f2ff17;--lp-radius-lg:24px;--lp-radius-sm:10px;flex-shrink:0;width:220px}.landing-preview .lp-label{color:var(--text-faint);margin-bottom:8px;font-size:11px;font-weight:700}.landing-preview .lp-note{color:var(--text-faint);margin-top:8px;font-size:11px;line-height:1.5}.landing-preview .card{background:var(--lp-bg-panel);border:1px solid var(--lp-line);border-radius:var(--lp-radius-lg);color:var(--lp-text-primary);flex-direction:column;font-family:Manrope,-apple-system,PingFang SC,Microsoft YaHei,sans-serif;display:flex;position:relative;overflow:hidden}.landing-preview .card .photo{aspect-ratio:3/4;background-color:#382454;background-position:50%;background-size:cover;width:100%;position:relative}.landing-preview .card .photo:after{content:"";background:linear-gradient(#0000 45%,#130a21eb 100%);position:absolute;inset:0}.landing-preview .status{z-index:2;color:#0f2b20;background:var(--lp-online);border-radius:100px;align-items:center;gap:5px;padding:4px 9px 4px 7px;font-size:11px;font-weight:700;display:flex;position:absolute;top:10px;left:10px}.landing-preview .status i{background:#0f2b20;border-radius:50%;width:6px;height:6px;display:block}.landing-preview .card .info{z-index:2;padding:12px;position:absolute;bottom:0;left:0;right:0}.landing-preview .card .info .name{align-items:baseline;gap:6px;font-family:Fraunces,serif;font-size:17px;font-weight:600;display:flex}.landing-preview .card .info .name small{color:var(--lp-text-muted);font-family:Manrope,sans-serif;font-size:13px;font-weight:600}.landing-preview .card .info .tags{flex-wrap:wrap;gap:5px;margin-top:6px;display:flex}.landing-preview .card .info .tags span{color:var(--lp-text-muted);background:#ffffff14;border-radius:100px;padding:3px 8px;font-size:11px}.landing-preview .card .bio{color:var(--lp-text-faint);min-height:36px;padding:10px 12px 4px;font-size:12.5px;line-height:1.5}.landing-preview .card .chat-btn{background:linear-gradient(100deg, var(--lp-accent-coral), var(--lp-accent-coral-dim));color:#fff;border-radius:var(--lp-radius-sm);cursor:default;border:none;justify-content:center;align-items:center;gap:7px;margin:10px 12px 12px;padding:10px;font-family:inherit;font-size:13.5px;font-weight:700;display:flex}.landing-preview .card .chat-btn svg{width:15px;height:15px}